Privacy Policy

Thank you for accessing the Privacy Policy page of the Retenvo’s website (“Site“) and other products (“Product“) and services (“Services“) operated and provided by Retenvo Technologies Limited.

We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust, and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do s,o and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the Site, you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name, email, phone number and password.

Collection of personal information

We may collect various pieces of information if you seek to place an order for a product with us on the Site. We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information, including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), phone number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website, and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent, we may contact you by email with details of other products and services.

If you prefer not to receive any marketing communications from us, you can opt out at any time. We may pass your name and address on to a third party in order to make delivery of the product to you (for example, to our courier or supplier).

Your actual order details may be stored with us, but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

For any competition, we use the data to notify winners and advertise our offers. You can find more details, where applicable, in our participation terms for the respective competition.

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance.
We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

What Data We Collect and How We Use It

We collect information from you when you use our Site, Products, or Services, to deliver a personalized, secure, and functional experience. The data we collect may include the following:

1. Personal and Account Information

We collect personal details such as your name, gender, date of birth, phone number, email address, postal or delivery address, and payment details (including bank account or card information).
Purpose: To identify you, manage your account, process orders, verify payments, provide support, and comply with applicable regulations (such as KYC/AML requirements).

2. Location Information

Our app may collect and use your precise and approximate location data, including background location, even when the app is closed or not in use.
Purpose:

• To enable geofencing and location-based services such as attendance verification, security validation, and real-time updates.

• To detect when you enter or leave specific areas for operational features.

• To prevent fraud, ensure accurate service delivery, and enhance app performance.

Location data is not shared with third parties for marketing or advertising purposes. You can disable location access anytime through your device settings, but doing so may affect certain app functions.

3. Device and Technical Information

We may automatically collect information about the device and connection you use to access our Services. This includes:

• Device type, model, operating system, and version

• Mobile network information and IP address

• App version, system logs, crash reports, and diagnostics

Purpose: To ensure compatibility, improve app stability, maintain security, and optimize performance across devices.

4. Usage and Activity Information

We collect data about how you interact with our Site or App, such as:

• Features accessed and time spent

• Clicks, page views, and navigation patterns

• Error reports and performance metrics

Purpose: To analyze user behavior, improve our products, personalize experiences, and enhance usability.

5. Communications and Support Data

If you contact us via email, in-app chat, or other channels, we may collect communication content and metadata (such as time and method of contact).
Purpose: To respond to your inquiries, provide customer support, and improve service quality.

6. Optional Access Permissions

Depending on how you use the app, we may request access to:

• Camera and Photos: For profile images, document uploads, or scanning QR codes.

• Microphone: For voice commands or audio interactions (if applicable).

• Contacts or Storage: For optional sharing or import features.

We will always request your permission before accessing these features.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize your device, save your preferences, and measure usage patterns. You can manage or disable cookies through your browser settings.

Cookies

The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that the use of the ‘Cart’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site, and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognise your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example, to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example, targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and is free from viruses. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.

Security

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of, or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. While we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details.

You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.

Account and Data Deletion

You have the right to request the deletion of your account and any personal data that we hold about you. If you wish to delete your account, you may do so by contacting us at [email protected]. Upon verification of your identity and confirmation of your request, we will permanently delete your account and associated personal data from our active systems within a reasonable period, in accordance with applicable laws.

Please note that certain information may be retained for legal, accounting, or legitimate business purposes, including the fulfilment of outstanding transactions, resolution of disputes, enforcement of our agreements, or compliance with regulatory requirements. Any retained data will be securely stored and isolated from further processing until it is deleted.

After deletion, your account and related data cannot be recovered. If you decide to use our Services again in the future, you will need to create a new account.

Disclaimer

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes.

Updated Jan 15th, 2026.